A poster for frontline professionals created by Connevans Ltd to learn about the 12 things they need to remember when they are communicating with people who are deaf or hard of hearing to help communicate information in an effective way. The poster can be shared by HR professionals with staff to mark Deaf Awareness Week or as part of customer service training.Read More
An informative article from deaf@x which explores the differences between big D and little d and why understanding the difference matters for service providers being informed about best practice to empower service users who are deaf.
Deaf (with an upper case ‘D’) generally denotes someone who was born Deaf, and predominantly uses British Sign Language and culturally identifies with the Deaf community.
deaf (with a lower case ‘d’) refers to someone who has become deaf over their lifetime and identifies with the hearing community. They will tend to use hearing aids or lip-reading.Read More